Shipping policy
Processing Times: We strive to process orders for shipment within 1-3 business days after you complete your purchase. Once processed and shipped, you should expect to receive your order within 2-5 business days depending on the shipping method you selected at checkout. Business days do not include weekends or holidays.
Please be advised that processing and shipping timeframes are estimated and not guaranteed and may be affected by external factors such as weather or delays caused by third-party couriers, especially during peak shipping seasons, such as Black Friday, Cyber Monday and Christmas.
You will be provided a tracking number once your order has shipped. We are not responsible for lost or stolen packages once they are shipped and accepted by the shipping carrier, unless you purchased Premium Shipping Protection. In some cases, you may be eligible for a replacement, please see our Premium Shipping Protection terms and conditions below.
It is your responsibility to provide complete and accurate shipping information, including your mailing address. Packages that cannot be delivered or are returned due to an incorrect address can be requested to be reshipped once additional shipping costs have been paid for the new shipment.
SHIPPING METHODS
Orders placed before 9 AM EST on a business day are expected to ship on the next business day. Orders placed after 9 AM EST do not count towards the expected shipping timeframe for the day the order was placed. Shipping methods may vary and if there is a conflict between the shipping methods presented at checkout and the methods in this policy, the methods at checkout will control. We recommend reviewing your purchase confirmation for expected delivery dates.
Express Shipping: Orders with express shipping services are expected to be delivered within 1-2 business days after processing.
Priority Shipping: Orders with priority shipping services are expected to be delivered within 3-5 business days after processing.
PREMIUM SHIPPING PROTECTION
We offer Premium Shipping Protection which covers lost, stolen and damaged packages. Without this coverage, we assume no liability for and are not obligated to replace lost, stolen, or damaged packages during shipping . All claims under the Premium Shipping Protection must be made within seven (7) days of which the item was received or marked as delivered. You can submit a claim by emailing: info@baskandlathor.shop. We reserve the right in our sole discretion to determine whether an order is eligible for a replacement under the Premium Shipping Protection.